RETURN POLICY

Haircollections is committed to delivering quality products and providing a first class service to our customers. In the event that the products are found defective or you are unsatisfied with the products, please contact us at 757-502-7940 or info@haircollections.com, for Return Authorization and Return Form. You can either request refund, exchange or company credit for the returning item(s). Shipping and handling charges are not subject for refund, and additional shipping and handling charges may be required for each re-order or exchange. Please note, for the interest of customer protection and hygiene, Haircollections may not refund or exchange items that are opened and worn once. Please refer to the following guideline before requesting return authorization.

* For wigs, half-wigs and ponytails, customers must request for refund or exchange within seven calendar days from the delivery date. For shipments that we cannot confirm delivery date, such as USPS Priority Mail or Parcel Post Mail, refund or exchange request must be made within eleven calendar days from the shipping date rather than delivery date.

* All other items (weaves, braids, hair pieces, and et cetera) are eligible for refund or exchange within fourteen calendar days from the delivery date. For shipments that we cannot confirm delivery date, refund or exchange request must be made within eighteen calendar days from the shipping date.

* Refund or exchange request beyond above days, will not be accepted.

* If the refund or exchange date falls on a Sunday or a National Holiday, please leave us a voice message or send us e-mail to ensure refund or exchange authorization.

* All returns must be in new condition, unopened, unworn and unaltered bearing the original package and tag prices.

* All clearance items are non-returnable and final.

With meeting the above criteria, contact Haircollections Customer Care and obtain a return authorization. The returning goods must be shipped to us within three business days since the issuance of return authorization. The returns and exchanges must accompany original invoice and a completed Return Form. For refused package(s) by customers, we will credit the total amount less shipping cost and charge 15% for restocking fee.